Welcome to Moissanova! These Terms & Conditions (“Terms”) govern your use of our website www.moissanova.com, as well as purchases and interactions with our products and services. By accessing our website and making a purchase, you agree to these Terms. If you do not agree, please refrain from using our services.
General Terms
These Terms apply to all visitors, customers, and users of our website.
We reserve the right to modify these Terms at any time. Changes will be posted on this page.
Your continued use of the website after any modifications constitutes acceptance of the new Terms.
Product Information & Orders
Product Descriptions
We strive to provide accurate product descriptions and images. However, slight variations may occur due to lighting, screen settings, or natural differences in materials.
Pricing & Payments
All prices are listed in USD and may change without notice.
We accept secure payments through trusted third-party payment providers.
Orders are only processed once payment is successfully received.
Order Acceptance & Cancellation
We reserve the right to cancel any order due to errors, stock unavailability, or suspected fraudulent activity.
Customers may request order cancellations before the item is shipped. Once shipped, cancellations are no longer possible.
Shipping & Delivery
We offer worldwide shipping via our trusted delivery partners.
Estimated delivery times are provided at checkout but may vary due to unforeseen circumstances.
Customers are responsible for providing accurate shipping details. We are not liable for lost orders due to incorrect addresses.
Returns & Refunds
Return Eligibility
We accept returns within 7 days of receiving your order, provided the item is unused, undamaged, and in its original packaging.
Custom-made or personalized items cannot be returned or refunded unless they arrive damaged.
Refund Process
Refunds will be issued after the returned product is inspected and approved.
Processing time for refunds may take 7 business days.
Shipping fees are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days with photos of the product and packaging.
We will arrange for a replacement or refund at no additional cost to you.
Warranty & Quality Assurance
All Moissanova jewelry is crafted with premium materials and undergoes strict quality control.
Moissanite stones come with a certification of authenticity.
Our products include a 1-year warranty against manufacturing defects. This does not cover damage due to misuse, accidents, or normal wear and tear.
Intellectual Property
All content, including images, logos, and product designs, is the intellectual property of Moissanova and may not be used without written permission.
Unauthorized use, reproduction, or distribution of our content may result in legal action.
Privacy & Data Protection
Your personal information is collected, stored, and used in accordance with our Privacy Policy.
We do not sell or share your data with third parties except for necessary services such as payment processing and shipping.
Limitation of Liability
We strive to provide high-quality products and services, but we are not responsible for:
- Delays or issues caused by third-party shipping providers.
- Customer dissatisfaction due to subjective preferences.
- Allergic reactions or improper use of our products.
Our liability is limited to the amount paid for the purchased product.
Governing Law & Disputes
These Terms are governed by the laws of Republic of Indonesia.
Any disputes must be resolved through arbitration or mediation before legal action is taken.
Contact Us
If you have any questions regarding these Terms & Conditions, feel free to contact us:
📩 Email: support@moissanova.com
🌐 Website: https://moissanova.com/elm-contact-us/
By using our website and purchasing our products, you agree to these Terms & Conditions. Thank you for choosing Moissanova! ✨
