At Moissanova, we ensure that your orders are processed efficiently and delivered safely to your doorstep. Below are the details regarding our shipping and delivery policies.

Processing Time

Orders are processed within 3-5 business days after payment confirmation.

Custom or made-to-order items may require additional processing time.

You will receive a confirmation email with tracking details once your order has been shipped

Shipping Options & Estimated Delivery Times

We offer secure worldwide shipping through trusted carriers. Estimated delivery times vary by location. Delivery times are estimates and may be affected by customs processing, holidays, or unforeseen circumstances.

Shipping Fees

Standard Shipping: $35

Free shipping is available for orders above $100 (varies by region).

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your shipment through our website by clicking here or the carrier’s website.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees, depending on the destination country.

Customers are responsible for any applicable fees. Moissanova is not responsible for delays due to customs clearance.

Lost or Delayed Shipments

If your order is delayed beyond the estimated delivery timeframe, please contact us at support@moissanova.com for assistance.

If a package is lost in transit, we will work with the shipping provider to resolve the issue.

Delivery Address & Changes

Please ensure your shipping address is correct before placing an order.

Address changes can only be made before the order is shipped. Contact us immediately if you need to update your details.

Contact Us

For any shipping inquiries, feel free to reach us at:

• 📩 Email: support@moissanova.com
• 🌐 Website: https://moissanova.com/elm-contact-us/

We appreciate your trust in Moissanova and look forward to delivering brilliance to you! ✨