At Moissanova, we strive to provide high-quality jewelry and ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy under the following terms.
Return & Exchange Eligibility
We accept returns and exchanges under these conditions:
✔ Return Period: Items must be returned within 7 days of receiving your order.
✔ Item Condition: Must be unused, undamaged, and in original packaging with all certificates and accessories.
✔ Exclusions: Custom-made, engraved, or personalized items cannot be returned unless defective.
✔ Proof of Purchase: A valid order number or receipt is required.
How to Request a Return
To initiate a return or exchange, follow these steps:
1️⃣ Contact Us: Email support@moissanova.com within 7 days of receiving your order.
2️⃣ Provide Details: Include your order number and photos of the item (if damaged or incorrect).
3️⃣ Return Approval: We will provide a return authorization and instructions.
4️⃣ Ship the Item Back: Use a trackable shipping method to send the item to our return address.
🚨 Important: We are not responsible for lost or stolen return shipments. Please ensure proper packaging and tracking.
Refund Process
Once we receive and inspect your returned item, we will notify you about the refund status.
✔ Approved Returns: Refunds will be processed within 7 business days via the original payment method.
✔ Rejected Returns: If the item does not meet return conditions, it will be sent back to you.
✔ Shipping Fees: Original shipping costs are non-refundable unless the return is due to our error.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order with photos of the issue. We will arrange a free replacement or full refund at no additional cost to you.
Non-Returnable & Non-Refundable Items
❌ Personalized or custom-sized jewelry.
❌ Items worn, altered, or damaged by improper use.
❌ Sale or clearance items (unless defective).
Exchanges
If you need a different item, you may exchange your purchase (subject to stock availability).
Exchanges follow the same return process and must meet eligibility conditions.
Late or Missing Refunds
If you haven’t received your refund after 7 business days, please:
✔ Check your bank or payment provider for processing times.
✔ Contact your credit card company as it may take time to reflect.
✔ Reach out to us at support@moissanova.com for further assistance.
Contact Us
For any refund or return inquiries, feel free to reach us:
- 📩 Email: support@moissanova.com
- 🌐 Website: https://moissanova.com/elm-contact-us/
We appreciate your trust in Moissanova and are committed to ensuring a smooth shopping experience! 💎✨
